Responsible gaming
We supply software to operators rather than games to players. This page is about what that means for each of them — and where to get help if you need it.
Last updated .
Our position
We supply software to operators. We do not run a casino, we hold no player accounts, and we do not offer games to the public.
That does not put the subject at arm’s length. The controls an operator can apply are partly determined by what their supplier built, so where we can make the responsible choice the easy one, we should — and where a control is the operator’s to run, we should say so plainly rather than implying we cover it.
What the platform provides
Three things, and they are the three already described on the software page:
- Verification at redemption. Identity is checked at the point where a Sweeps Coin balance is turned into something of value.
- Per-state access rules. Which states a brand is available in is enforced by configuration, not by a note in a policy document.
- Redemption limits. Thresholds are configured rather than left to the front end to enforce.
Self-exclusion, deposit limits, session limits and reality checks are not part of what we supply today. They are listed on almost every page like this one in this industry, which is precisely why we are naming their absence instead of leaving a reader to assume.
What the operator is responsible for
The policy, the player-facing tooling and the decision to open a state all sit with the operator. So does everything a player sees and every judgement about an individual account — we have no visibility into either.
We expect the operators we work with to run their brands accordingly, and the split above is the honest version of who can do what.
If you are a player, not an operator
You are on a supplier’s website. We do not hold your account, we cannot see your balance, and we cannot close, restore or refund anything. The brand you play with can do all of that — contact them.
If gambling has stopped being a thing you choose to do, help exists and it is free.
The National Council on Problem Gambling changed this number in September 2025. If you have 1-800-GAMBLER written down somewhere, the line above is the current one.
Reporting a concern
If something about a brand running on our software worries you, write to business@casinoapi.tech.
What we can do is limited and we would rather be straight about it than sound reassuring. We hold no player accounts and can act on none. What we can do is read it, and make sure it reaches the operator concerned.